Frequently Asked
Questions

We provide 24/7 emergency drain unblocking services for both residential and commercial properties. Our emergency services include blocked drains, overflowing toilets, sewer backups, and urgent drainage issues. We typically respond within 1-2 hours for emergency calls and are available 365 days a year.

For emergency drain blockages, we aim to respond within 1-2 hours in the Dublin area. Our emergency team is on standby 24/7 and will prioritize urgent situations. We'll provide you with an estimated arrival time when you call and keep you updated throughout the process.

We provide comprehensive drain services across Dublin and surrounding areas including Dublin City, South Dublin, Fingal, and parts of Wicklow and Kildare. Our service area extends to approximately 50km from Dublin city center. Contact us to confirm coverage for your specific location.

Our drain unblocking prices start from €85 for standard residential blockages. The final cost depends on the severity of the blockage, location, time of day, and equipment required. We provide transparent pricing with no hidden fees and will give you a clear quote before starting work. Emergency callouts may have additional charges.

We use professional-grade equipment including high-pressure water jetting machines, CCTV cameras for inspection, drain rods, and specialized tools for different types of blockages. Our equipment can handle blockages from 1 inch to 12 inches in diameter and can reach up to 100 meters into drainage systems.

Yes, we offer comprehensive CCTV drain surveys using high-definition cameras. This service helps identify the exact cause of drainage problems, locate damage or blockages, and provide detailed reports with video footage. CCTV surveys are essential for accurate diagnosis and planning repairs.

A typical CCTV drain survey takes 1-3 hours depending on the size of the drainage system and complexity of the issues. We'll provide you with a detailed report including video footage, photos, and recommendations within 24 hours of the survey.

Common causes include grease and fat buildup, hair, soap scum, food waste, tree roots, foreign objects, and structural damage. In commercial properties, additional causes include sanitary products, wipes, and industrial waste. Regular maintenance can prevent most blockages.

To prevent blockages: avoid pouring grease down drains, use drain guards to catch hair and debris, regularly flush drains with hot water, avoid flushing non-biodegradable items, and schedule annual professional cleaning. We also offer preventative maintenance programs.

Yes, we provide comprehensive tankering services including septic tank emptying, grease trap cleaning, industrial waste removal, and emergency tankering. Our tankers range from 2,000 to 18,000 liters capacity and we handle all types of waste disposal requirements.

Residential properties should have drains professionally cleaned every 1-2 years, while commercial properties may need quarterly or monthly cleaning depending on usage. High-traffic areas like restaurants require more frequent cleaning. We can assess your specific needs and recommend a maintenance schedule.

Yes, we are fully insured and licensed. Our insurance covers public liability, employer's liability, and professional indemnity. We can provide insurance certificates upon request and work with your insurance company if needed for damage claims.

We maintain high standards through experienced technicians, quality materials, and thorough work processes. Our team is trained to deliver reliable results, and we're committed to customer satisfaction with every job we complete.

We accept cash, card payments, bank transfers, and can invoice for commercial clients. Payment is typically due upon completion of work, though we can arrange payment plans for larger projects. We also offer discounts for regular customers and emergency services.

Yes, we provide comprehensive drainage services for commercial properties including restaurants, hotels, offices, retail spaces, and industrial facilities. We understand the unique challenges of commercial drainage systems and offer specialized services and maintenance programs.

Yes, we specialize in dealing with tree root damage in drainage systems. We use specialized equipment to remove roots and can install root barriers to prevent future damage. In severe cases, we may recommend pipe relining or replacement to ensure long-term solutions.