Privacy
Policy

We collect personal information including your name, address, phone number, email address, and property details. For commercial clients, we may also collect business registration details, VAT numbers, and authorized contact information. We only collect information necessary to provide our drain services effectively and comply with legal obligations.

Your personal information is used to: provide drain cleaning and repair services, schedule appointments, process payments, send service confirmations, handle emergency callouts, provide customer support, maintain service records, and comply with legal and regulatory requirements. We never sell or share your information with third parties for marketing purposes.

We only share your information with trusted third parties when necessary: payment processors for secure transactions, insurance companies for claims processing, regulatory authorities when required by law, and subcontractors directly involved in your service delivery. All third parties are bound by strict confidentiality agreements and data protection obligations.

We retain your information for as long as necessary to provide our services and comply with legal obligations. Customer records are typically kept for 7 years for tax and insurance purposes. CCTV footage from drain surveys is retained for 2 years unless you request earlier deletion. You can request deletion of your data at any time.

We implement comprehensive security measures including encrypted data transmission, secure servers with firewalls, restricted access controls, regular security audits, staff training on data protection, and physical security for paper records. Digital data is protected with industry-standard encryption and secure backup systems.

You have the right to: access your personal information, request corrections to inaccurate data, request deletion of your data, restrict processing, receive your data in a portable format, object to processing, and withdraw consent. Contact us at privacy@dcdraincleaning.com to exercise any of these rights.

Yes, we use CCTV cameras for drain surveys to diagnose issues and provide detailed reports. This footage is used solely for service delivery and may be shared with you as part of our diagnostic report. CCTV data is stored securely, retained for 2 years, and we never use it for surveillance purposes.

Emergency call information is processed immediately to provide urgent services. We collect essential information (name, address, phone number, emergency details) and may share this with emergency response teams if necessary. Emergency data is treated with the same security standards as regular customer data.

Our website uses essential cookies for functionality and analytics cookies to improve user experience. We do not use tracking cookies for advertising purposes. You can control cookie settings through your browser preferences. Detailed information about our cookie usage is available in our Cookie Policy.

In the unlikely event of a security breach, we will notify the Data Protection Commission within 72 hours and inform affected customers without undue delay. We have comprehensive incident response procedures in place and will take immediate action to contain and resolve any security issues.

Yes, you can request a copy of all personal information we hold about you. We will provide this information free of charge within one month of your request. The information will be provided in a commonly used electronic format. Contact us at privacy@dcdraincleaning.com to make your request.

Commercial client information is processed under legitimate business interests and contractual obligations. We may collect additional information such as business registration details, multiple contact persons, and service history. Commercial data is subject to the same protection standards as personal data.

We primarily store and process information within the European Union. If any data processing occurs outside the EU, we ensure adequate protection measures are in place through approved transfer mechanisms such as Standard Contractual Clauses or adequacy decisions.

You can contact our Privacy Officer at privacy@dcdraincleaning.com or write to us at: DC Drain Cleaning, 6 Seventh Lock Cottages, Killeen Road, Ballyfermot, Dublin 10, D10 Y899. We aim to respond to all privacy inquiries within 5 working days.

Yes, we have appointed a Privacy Officer to oversee our privacy compliance and handle privacy-related inquiries. The Privacy Officer can be contacted at privacy@dcdraincleaning.com and is responsible for monitoring our data processing activities and ensuring privacy best practices.

All staff receive regular privacy and data protection training and are bound by confidentiality agreements. We have clear procedures for handling customer information, and access is restricted to authorized personnel only. Staff are regularly updated on privacy best practices and legal requirements.