Terms of
Service

We provide comprehensive drain services including emergency drain unblocking, CCTV drain surveys, drain repairs, tankering services, preventative maintenance, and commercial drainage solutions. Our services are available 24/7 for emergencies and during business hours for scheduled appointments.

For emergency drain blockages, we aim to respond within 1-2 hours in the Dublin area. Emergency response times may vary based on location, weather conditions, and current workload. We prioritize urgent situations and will provide estimated arrival times when you call.

We provide transparent pricing with no hidden fees. Emergency callouts start from €85, with final costs depending on the severity of the blockage, location, time of day, and equipment required. We provide clear quotes before starting work and will notify you of any additional costs that may arise.

For scheduled appointments, we require 24 hours' notice for cancellations. Emergency callouts cannot be cancelled once our team is dispatched. Late cancellations may incur a fee. We understand emergencies happen and will work with you on a case-by-case basis.

We maintain high standards through experienced technicians, quality materials, and thorough work processes. Our team is trained to deliver reliable results, and we're committed to customer satisfaction with every job we complete.

Our technicians will always identify themselves and explain the work to be performed. We require safe access to drainage points and may need to move furniture or items if necessary. We will restore the area to its original condition after completing the work.

If we cannot resolve your drainage issue with our standard equipment, we will recommend alternative solutions such as CCTV surveys, specialized equipment, or referral to appropriate specialists. We will not charge for work that cannot be completed.

Yes, we provide detailed written reports for all services including CCTV surveys, repairs, and maintenance work. Reports include photos, findings, recommendations, and any guarantee information. Digital copies are available upon request.

Payment is typically due upon completion of work. We accept cash, card payments, and bank transfers. Commercial clients may be invoiced with 30-day payment terms. We provide detailed invoices with breakdown of all charges and work performed.

We carry comprehensive insurance covering property damage up to €2 million. While we take every precaution to avoid damage, if any occurs during our work, we will report it immediately and handle the claim through our insurance. Our technicians are trained to minimize risks.

We aim to resolve all complaints within 5 working days. If you're not satisfied with our work, contact us immediately and we will investigate and resolve the issue. If we cannot resolve a dispute, we will refer it to an independent mediator.

We provide 24/7 emergency services for urgent drainage problems. Regular business hours are Monday to Friday 8am-6pm, Saturday 9am-4pm. Emergency callouts are available 365 days a year including holidays. Non-emergency appointments can be scheduled during business hours.

All our technicians are fully trained, certified, and insured. We use industry-standard equipment and follow health and safety regulations. We conduct regular quality audits and customer satisfaction surveys to maintain high standards.

We provide services across Dublin and surrounding areas including Dublin City, South Dublin, Fingal, and parts of Wicklow and Kildare. Our service area extends approximately 50km from Dublin city center. Contact us to confirm coverage for your specific location.

We comply with GDPR regulations and our Privacy Policy. We only collect and use personal information necessary for service delivery. CCTV footage is used solely for diagnostic purposes and stored securely. You have rights to access, correct, or delete your data.

Yes, we can provide references from satisfied customers and testimonials from our website. We also have Google reviews and can arrange for you to speak with previous customers in your area. We're proud of our reputation and happy to share customer feedback.