GDPR & Data
Protection

We collect essential information including your name, address, phone number, email address, and property details. For commercial clients, we may also collect business registration details, VAT numbers, and authorized contact information. We only collect data necessary to provide our drain services effectively.

Your personal data is used to: provide drain cleaning and repair services, schedule appointments, process payments, send service confirmations, handle emergency callouts, provide customer support, and comply with legal obligations. We never sell or share your data with third parties for marketing purposes.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Typically, customer records are kept for 7 years for tax and insurance purposes. CCTV footage from drain surveys is retained for 2 years unless you request deletion. You can request data deletion at any time.

We only share your data with trusted third parties when necessary: payment processors for transactions, insurance companies for claims, regulatory authorities when required by law, and subcontractors directly involved in your service delivery. All third parties are bound by strict confidentiality agreements.

You have the right to: access your personal data, request corrections to inaccurate data, request deletion of your data, restrict processing, data portability, object to processing, and withdraw consent. Contact us at gdpr@dcdraincleaning.com to exercise any of these rights.

We implement robust security measures including encrypted data transmission, secure servers, restricted access controls, regular security audits, and staff training on data protection. Physical records are stored in locked cabinets, and digital data is protected with industry-standard encryption.

Yes, we use CCTV cameras for drain surveys to diagnose issues. This footage is used solely for service delivery and may be shared with you as part of our report. CCTV data is stored securely and retained for 2 years unless you request earlier deletion. We never use CCTV for surveillance purposes.

Emergency call data is processed immediately to provide urgent services. We collect essential information (name, address, phone number, emergency details) and may share this with emergency response teams if necessary. Emergency data is treated with the same security standards as regular customer data.

Our website uses essential cookies for functionality and analytics cookies to improve user experience. We do not use tracking cookies for advertising. You can control cookie settings through your browser preferences. Our cookie policy is detailed in our Privacy Policy.

In the unlikely event of a data breach, we will notify the Data Protection Commission within 72 hours and inform affected customers without undue delay. We have incident response procedures in place and will take immediate action to contain and resolve any security issues.

Yes, you can request a copy of all personal data we hold about you. We will provide this information free of charge within one month of your request. The data will be provided in a commonly used electronic format. Contact us at gdpr@dcdraincleaning.com to make your request.

Commercial client data is processed under legitimate business interests and contractual obligations. We may collect additional information such as business registration details, multiple contact persons, and service history. Commercial data is subject to the same protection standards as personal data.

We primarily store and process data within the European Union. If any data processing occurs outside the EU, we ensure adequate protection measures are in place through approved transfer mechanisms such as Standard Contractual Clauses or adequacy decisions.

You can contact our Data Protection Officer at gdpr@dcdraincleaning.com or write to us at: DC Drain Cleaning, 6 Seventh Lock Cottages, Killeen Road, Ballyfermot, Dublin 10, D10 Y899. We aim to respond to all data protection inquiries within 5 working days.

Yes, we have appointed a Data Protection Officer to oversee our data protection compliance. The DPO can be contacted at gdpr@dcdraincleaning.com and is responsible for monitoring our data processing activities, providing advice, and handling data protection inquiries.

All staff receive regular data protection training and are bound by confidentiality agreements. We have clear procedures for handling customer data, and access is restricted to authorized personnel only. Staff are regularly updated on data protection best practices and legal requirements.